Welcome to Syutara. These Terms & Conditions govern your use of the Syutara website and your purchase of products from us. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions.
Please read them carefully before using our website or making a purchase.
1. About Syutara
Syutara is an online fashion and saree brand offering a curated collection of sarees and related products.
Throughout these Terms & Conditions, the terms “Syutara,” “we,” “us,” and “our” refer to Syutara. The terms “you,” “customer,” and “user” refer to any person accessing our website or purchasing our products.
2. Website Usage
By using our website, you agree that:
- You will provide accurate and complete information when placing an order or creating an account.
- You will use the website only for lawful purposes.
- You will not attempt to interfere with, damage, or gain unauthorized access to our website or its systems.
- You will not copy, reproduce, distribute, or misuse our website content without prior written permission from Syutara.
- You are responsible for maintaining the confidentiality of your account information, where applicable.
Syutara reserves the right to restrict or terminate access to the website if we reasonably believe that these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, prices, and other information displayed on our website are accurate.
However, please note that:
- Actual colours may vary slightly depending on your device screen, display settings, lighting, and photography conditions.
- Sarees may have minor variations in colour, texture, weave, embroidery, print, or finishing due to the nature of textile production and handcrafted processes.
- Product measurements may have a minor variation due to manufacturing and measurement methods.
- Certain products may have unique characteristics that are inherent to the fabric or weaving technique.
Such variations shall not necessarily be considered defects.
4. Product Availability
All products displayed on the Syutara website are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase.
- Discontinue products without prior notice.
- Change product specifications, designs, colours, or availability.
- Cancel an order if the product becomes unavailable after the order has been placed.
If we are unable to fulfil an order due to unavailability, we will inform you and process any applicable refund in accordance with our refund policy.
5. Pricing
All product prices displayed on our website are subject to change without prior notice.
Syutara makes reasonable efforts to display accurate prices. However, in the event of an accidental pricing or technical error, we reserve the right to correct the error and, where applicable, cancel the affected order.
Any applicable shipping charges, taxes, or other charges will be displayed during the checkout process or communicated to the customer as applicable.
6. Orders and Order Confirmation
When you place an order on our website, you are making an offer to purchase the selected product(s).
After placing an order, you may receive an order confirmation through email, WhatsApp, SMS, or another available communication method.
An order confirmation does not necessarily guarantee that the order will be fulfilled. Syutara reserves the right to cancel or reject an order in certain circumstances, including product unavailability, pricing errors, suspected fraudulent activity, or incorrect customer information.
7. Cancellation of Orders
Order cancellation requests may be accepted only if the order has not yet been processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible.
Customers wishing to cancel an order should contact Syutara as soon as possible through our official customer-support channel.
Any refund resulting from an approved cancellation will be processed according to our applicable refund policy.
8. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated time communicated on our website or at checkout.
Delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Festivals and peak shopping periods
- Operational or logistical circumstances
- Events beyond our reasonable control
Syutara is not responsible for delays caused by courier partners or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address and contact information.
9. Delivery Inspection
Customers are encouraged to inspect the package at the time of delivery and, where possible, record an unboxing video when opening the parcel.
If you receive a package that appears damaged, tampered with, or materially different from your order, please contact Syutara promptly with photographs and/or video evidence.
Claims may require supporting evidence for verification.
10. Returns and Exchanges
Returns and exchanges are subject to Syutara's Return & Refund Policy.
Before returning any product, customers should contact our customer-support team and obtain confirmation regarding the return process.
Products may be eligible for return or exchange only when they meet the conditions specified in our applicable policy.
Items that have been used, washed, altered, damaged, stained, perfumed, or otherwise handled in a manner that affects their original condition may not be eligible for return or exchange.
Please refer to our Return & Refund Policy for complete details.
11. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact Syutara within the time period specified in our Return & Refund Policy.
You may be required to provide:
- Order number
- Photographs of the product
- Photographs of the packaging
- Unboxing video, where available
- A description of the issue
After verification, Syutara may provide an appropriate resolution in accordance with our applicable policy.
12. Payment
Payments may be processed through third-party payment service providers.
By making a payment through our website, you agree to provide accurate payment and billing information.
Syutara does not knowingly store complete payment-card information on its own systems where payment processing is handled by third-party payment providers.
If a payment is unsuccessful, the order may not be processed until successful payment is received.
13. Promotions and Discounts
From time to time, Syutara may offer promotional codes, discounts, sales, or special offers.
Unless otherwise stated:
- Promotional offers cannot be combined with other offers.
- Promotional codes may have expiry dates or usage restrictions.
- Certain products may be excluded from promotions.
- Syutara reserves the right to modify or withdraw promotional offers without prior notice.
Specific terms communicated with a particular promotion will apply to that promotion.
14. Intellectual Property
All content available on the Syutara website, including but not limited to:
- Brand name and logo
- Product photographs
- Product descriptions
- Website design
- Graphics
- Text
- Videos
- Images
- Product names
- Original creative content
is owned by or licensed to Syutara and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission from Syutara.
15. User Reviews and Content
If our website allows customers to submit reviews, photographs, comments, or other content, you agree that the content:
- Is truthful and not misleading.
- Does not violate any applicable law.
- Does not infringe the rights of another person or business.
- Does not contain offensive, abusive, defamatory, or unlawful material.
- Does not contain malicious software or harmful content.
Syutara reserves the right to remove content that violates these requirements or is otherwise inappropriate.
16. Third-Party Links and Services
Our website may contain links to third-party websites, payment gateways, social-media platforms, courier services, or other external services.
Syutara is not responsible for the content, policies, availability, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
17. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how Syutara collects, uses, stores, and protects information provided by customers and website visitors.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
18. Limitation of Liability
To the extent permitted by applicable law, Syutara shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
19. Force Majeure
Syutara shall not be held responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, strikes, transportation disruptions, government actions, internet or technical failures, pandemics, civil disturbances, or other unforeseen events.
20. Changes to These Terms
Syutara reserves the right to update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the revised Terms & Conditions.
21. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of the Syutara website shall be subject to the jurisdiction of the competent courts applicable to Syutara's business location, subject to applicable law.
22. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, returns, or other matters, please contact us through the contact details below.
Syutara
Email: info.syutara@gmail.com | sales.syutara@gmail.com | feedback.syutara@gmail.com
Phone/WhatsApp: (+91) 8910851984
Website: www.syutara.in
Business Address: 194/4/52, Mahatma Gandhi Road, Haridevpur, Kolkata - 700104
By using the Syutara website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.