At Syutara, we carefully pack every saree to ensure that your order reaches you safely and beautifully. We aim to provide a smooth, reliable, and convenient shopping experience from the moment you place your order until it reaches your doorstep.
1. Order Processing
- Orders are generally processed and dispatched within 3–5 business days after the order is successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, wherever applicable.
- During festive seasons, sales, promotions, or periods of high order volume, processing may take slightly longer.
2. Delivery Time
After dispatch, the estimated delivery time is generally:
- Metro Cities: 7–10 business days
- Other Cities & Towns: 10–12 business days
- Remote Areas: 12–15 business days
Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Syutara may offer free shipping on selected products, orders above a specified value, or during promotional periods. Any applicable shipping offer will be clearly mentioned on our website.
4. Order Tracking
Once your order has been shipped, we will provide tracking information through the contact details provided at the time of purchase.
You can use the tracking details to follow the progress of your shipment until it is delivered.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat/Building number
- Street/Area
- City
- State
- PIN/ZIP code
- Contact number
Syutara will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address or contact information provided by the customer.
6. Delayed or Undelivered Orders
Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier service delays
- Incorrect or incomplete address details
- Remote delivery locations
- Unforeseen operational issues
If your order is significantly delayed, please contact us with your order number and we will assist you in checking the shipment status.
7. Failed Delivery Attempts
Our courier partner may make multiple delivery attempts before returning the package to us.
If a shipment is returned because the customer was unavailable, refused delivery, provided an incorrect address, or did not respond to the courier, additional shipping charges may apply for re-dispatching the order.
8. Damaged Package at Delivery
We take great care while packing our sarees. However, if you receive a package that appears visibly damaged or tampered with, we recommend that you:
- Inform the delivery executive immediately, if possible.
- Take clear photographs/videos of the package before opening it.
- Contact Syutara as soon as possible with your order details and supporting photographs/videos.
This will help us investigate the issue with our courier partner and assist you appropriately.
9. International Shipping
Currently, Syutara does offer international shipping.
For international orders, applicable shipping charges, customs duties, taxes, and other import-related charges are payable by the customer unless specifically stated otherwise.
International delivery timelines may vary depending on the destination country and customs clearance procedures.
10. Changes to Shipping Policy
Syutara reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with the revised effective date.
By placing an order on our website, you acknowledge and agree to the terms mentioned in this Shipping Policy.
11. Contact Us
If you have any questions regarding your order or shipment, please contact us through the contact details below.
Syutara
Email: info.syutara@gmail.com | sales.syutara@gmail.com | feedback.syutara@gmail.com
Phone/WhatsApp: (+91) 8910851984
Website: www.syutara.in
Business Address: 194/4/52, Mahatma Gandhi Road, Haridevpur, Kolkata - 700104
We are always happy to assist you.
Thank you for choosing Syutara — where every saree is chosen with care and delivered with love.