At Syutara, we take great care in selecting, packaging, and delivering our sarees to ensure that every order reaches you in perfect condition. We understand that sometimes you may need to return or exchange a product, and we have created this policy to make the process as simple and transparent as possible.
1. Eligibility for Returns
We accept returns only under the following circumstances:
- The product received is damaged or defective.
- You have received a wrong product or an incorrect colour compared to your order.
- The product is unused, unworn, unwashed, and remains in its original condition.
Return requests must be raised within 3 days of delivery.
Products returned after the applicable return period may not be accepted.
2. Conditions for Return
To be eligible for a return, the following conditions must be satisfied:
- The saree must be unused and unworn.
- The product must not have been washed, altered, stitched, or damaged after delivery.
- All original packaging, tags, labels, invoices, and accessories, if applicable, must be intact.
- The product must be returned in its original packaging.
- Any promotional gifts or complimentary items received with the order must also be returned.
For sarees, minor variations in colour, texture, weave, embroidery, print, or finish may occur due to lighting, photography, screen settings, and the handcrafted nature of certain fabrics. Such variations may not qualify as defects or grounds for return.
3. Non-Returnable Products
The following products may not be eligible for return:
- Sarees that have been worn, washed, altered, stitched, or otherwise used.
- Products damaged due to improper handling or care by the customer.
- Products without original tags or packaging.
- Products returned after the specified return period.
- Customised, altered, or specially prepared products.
- Products purchased during a sale or special promotion, where the product page specifically states that the item is non-returnable.
4. How to Request a Return
To request a return, please contact Syutara Customer Support through our official contact details provided on the website.
Please provide:
- Order number
- Name and contact details
- Reason for the return
- Clear photographs of the product
- Clear photographs of the packaging and shipping label
- Unboxing video, if available
For damaged or incorrect products, we strongly recommend recording a continuous unboxing video immediately when opening the parcel. This may be required to verify the condition of the package and product at the time of delivery.
Our team will review your request and inform you whether the return has been approved.
5. Return Pickup & Shipping
If the return is approved due to a wrong, damaged, or defective product, Syutara may arrange a return pickup or provide return instructions.
If a return is approved for any other eligible reason, the applicable return shipping charges may be deducted from the refund, depending on the circumstances.
Customers are advised not to ship products back to Syutara without receiving return instructions from our team.
6. Refunds
Once the returned product is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed through the applicable payment method or another method communicated by Syutara.
Depending on the payment provider or bank, the refunded amount may take additional business days to reflect in your account.
Shipping charges, if applicable, may be non-refundable, except where the return is due to an error on the part of Syutara, such as sending a wrong or defective product.
7. Exchanges
Exchange requests may be considered subject to product availability and the applicable return conditions.
If the requested replacement product is unavailable, Syutara may offer an alternative product or refund, as applicable.
8. Product Inspection
All returned products are subject to inspection by our quality-control team.
If a returned product does not meet the return conditions stated in this policy, Syutara reserves the right to reject the return and send the product back to the customer.
9. Saree Colour & Handcrafted Variations
We make every effort to display product colours as accurately as possible. However, the actual colour may vary slightly depending on your device screen, lighting conditions, and photography.
Handwoven, handcrafted, embroidered, or traditionally woven sarees may also have slight variations in weave, texture, motifs, or finishing. These characteristics are part of the uniqueness of such products and may not be considered manufacturing defects.
10. Damaged Packages
If your package appears damaged, tampered with, or opened at the time of delivery, please notify the delivery partner immediately, if possible, and contact Syutara Customer Support as soon as possible.
Please retain the original packaging and provide photographs or videos when submitting your complaint.
11. Cancellation of Orders
Order cancellation requests may be accepted only if the order has not yet been processed or shipped.
Once an order has been processed, cancellation may no longer be possible. In such cases, the return policy mentioned above will apply, where eligible.
12. Policy Changes
Syutara reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be published on this page with the updated effective date.
13. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us through the contact details below.
Syutara
Email: info.syutara@gmail.com | sales.syutara@gmail.com | feedback.syutara@gmail.com
Phone/WhatsApp: (+91) 8910851984
Website: www.syutara.in
Business Address: 194/4/52, Mahatma Gandhi Road, Haridevpur, Kolkata - 700104
We are committed to providing our customers with a smooth and trustworthy shopping experience.